Last updated: 26 August 2026

1. Introduction

Welcome to oneTradie (“oneTradie”, “we”, “our”, or “us”).

Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website, applying to become a founding tester, or using the oneTradie application, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who we are

oneTradie is an Australian software platform designed to help trade businesses better understand and manage their operations through simple business insights and job management tools.

If you have any questions about this Privacy Policy, you can contact us at:

Email: hello@patriciamatos.com.au

3. Information we collect

Depending on how you interact with oneTradie, we may collect the following information.

Personal information

• Name
• Email address
• Phone number
• Business name
• Trade or industry
• State or territory

Application information

If you apply to become a Founding Tester, we also collect the information you provide in your application, including:

• Business experience
• Current business systems
• Job management methods
• Financial management practices
• Survey responses
• Feedback and suggestions

Business information

When using the oneTradie application, you may choose to store information including:

• Jobs
• Customers
• Quotes
• Invoices
• Business expenses
• Business income
• Pricing information
• AI-generated business summaries
• Other information you choose to enter into the platform

4. How we use your information

We use your information to:

• Assess applications for the Founding Testers Program
• Create and manage your account
• Provide access to the oneTradie platform
• Improve the software
• Respond to support requests
• Send important service updates
• Notify you about changes to your account
• Understand how users interact with the platform
• Improve features and user experience

We may also use anonymous or aggregated information to improve our products and services.

5. AI features

Some features within oneTradie use artificial intelligence to generate summaries or business insights.

Information submitted to these features may be securely processed through third-party AI providers.

We do not use your business information to train public AI models.

5. 1 Google API Services: Limited Use Compliance

In relation to any information received through Google Workspace APIs (such as Google Calendar), oneTradie’s use of that data adheres to the Google API Services User Data Policy, including the Limited Use requirements. Data received from Google Workspace APIs is never used to train, improve, or develop any AI or machine learning models, general-purpose or otherwise, and is never transferred or sold to third parties for such purposes.

6. Third-party services

To operate oneTradie, we use trusted third-party service providers including:

• Vercel (application hosting)
• Supabase (database and authentication)
• GitHub (software development)
• OpenAI (AI-powered features)
• MailerLite (email communications)
• Fluent Forms (website forms)
• WordPress (website)
• Other providers that help us operate the service

These providers may process information on our behalf solely for the purpose of providing the oneTradie service.

7. Cookies

Our website may use cookies and similar technologies to:

• remember preferences
• improve website performance
• understand website usage
• enhance user experience

Most web browsers allow you to control or disable cookies through your browser settings.

8. Data security

We take reasonable technical and organisational measures to protect your information against:

• unauthorised access
• alteration
• disclosure
• loss
• misuse

While we work hard to protect your information, no online system can guarantee absolute security.

9. Data retention

We keep your information only for as long as necessary to:

• provide our services
• comply with legal obligations
• resolve disputes
• improve our platform

If you request deletion of your account, we will delete or anonymise your personal information unless we are legally required to retain certain records.

10. Your rights

You may request to:

• access your personal information
• correct inaccurate information
• update your details
• delete your account
• withdraw from marketing communications

oneTradie also provides an Export Data feature, allowing you to download your business information at any time.

We believe your data belongs to you.

11. No lock-in

oneTradie is designed without vendor lock-in.

You can export your business data at any time using the application’s export tools.

You do not need to contact support to retrieve your own information.

12. Marketing communications

If you subscribe to our newsletter or join our mailing list, we may send updates about:

• product releases
• new features
• beta testing
• educational content

You may unsubscribe at any time using the link included in our emails.

13. Children’s privacy

oneTradie is intended for business users aged 18 years or older.

We do not knowingly collect personal information from children.

14. International data processing

Some of our service providers may process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the “Last updated” date and, where appropriate, notify users through the application or by email.

16. Contact us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

oneTradie

Email: hello@onetradie.au

Website: https://onetradie.au